Frequently Asked Questions

Everything you need to know about your honey-infused beauty journey.

Where does Gisou ship?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your products cruelty-free?

Yes, all Gisou products are cruelty-free. We take pride in our bee-centered approach, ensuring that our sustainably sourced honey and propolis are harvested without harming the bees.

What is your return policy?

We accept returns on unused and unopened products within 30 days of purchase. Please contact our support team to initiate a return label.

Are Gisou products safe for color-treated hair?

Absolutely. Our Honey Infused Hair Wash and Conditioner are formulated to be gentle and are safe for use on all hair types, including color-treated and chemically-processed hair.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for installment-based payments.